Postage & Payments
What is your return policy?
Our products come with a 30 day Money Back Guarantee so you can shop risk free! Please refer to our Money Back Guarantee page for details.
Do you ship internationally?
Yes, we ship worldwide. Please note that international orders posted using standard post can take up to 15 working days to arrive.
What payment forms do you take?
We accept Visa, MasterCard, Amex, PayPal and GPay.
Do you test on animals?
No, we don't. We are passionate about being cruelty free. There is no need for animal testing as there are absolutely no nasties in any of our products.
Are your products safe during pregnancy?
Our products do not contain any harsh chemicals (parabens, aluminum, retinol etc) or preservatives. Pure essential oils are generally not recommended during pregnancy, however natural products contain highly diluted essential oils, so they’re generally safe to use. You should always check with your obstetrician before using a new product.
Have your products been tested?
We do not test on animals, however we have had a group of volunteers use and provide feedback on the products in the development stage, including volunteers who have sensitive skin and suffer from skin issues such as eczema. No irritation or discomfort was reported.
What is the shelf life of your handmade products?
Generally about 12 months. We do not use preservatives, so when you use Avirida products, you are using something that is 100% pure and natural.
Where should I store the product?
We recommend storage in a dry, normal room temperature environment (between 18-30 degrees celsius). Please note the product may begin to melt if left in a hot car. We do not recommend storing the product in the bathroom because wood can grow mold if it becomes moist. Please keep the product dry.
How do I use Face the Music mud & clay face mask?
Face the Music is a dehydrated product, so you get more mask for your money! Simply scoop out half a teaspoon of the product into a separate bowl. Add a few drops of water and mix. Add slightly more water as needed until you reach the desired consistency. Apply to your face using your hands or a brush. Keep the mask on your face for about 10 minutes (or until the clay appears powdery and white), then rinse with warm water. You'll feel amazing and your skin will glow!
Are your products vegan?
Our Dead Sea Mud & Kaolin Clay face mask is a completely vegan product. Our Body Butter and Eye Balm are cruelty free, however they do contain beeswax.
Where do you source your timber from?
We source our timber from salvaged/ storm damaged logs, recycled timber or local plantations. We occasionally come across farmers who have chopped down non-native trees that are considered weeds in Australia (eg. Camphor Laurel) with the intention of burning them, so we buy these logs and give them a second life where we can.
Are the jars reusable?
Yes, our jars can be reused to store jewellery, spices, loose tea & coffee, cotton pads, or you can even plant a little cactus plant in them!
Are the jars compostable?
Yes, our jars are made from untreated natural timber, hand finished with natural vegetable oil. We do not use any chemical hardeners or solvents, therefore the jar will completely biodegrade over time, just like any other piece of wood in nature would.
Do you have a refill program?
Yes we do! Please send us an email at firstname.lastname@example.org prior to posting your jar.
If you post your jar back to us at:
33 Dome rd,
Dorrigo NSW 2453
We will refill it for you at a 20% discount, and cover the return postage!
Where are you based?
Our factory is located in Dorrigo, NSW, Australia.
Why buy from us?
We offer a 30 Day Money Back Guarantee to ensure you try our products risk free. We are an environmentally conscious, zero-plastic company based in rural Australia, doing our best to fight plastic pollution. We are completely carbon neutral and plant a tree for every sale!
Where do you plant trees?
We have partnered with Trees.org and Greenfleet to plant trees in Africa and Australia with proceeds from each sale. Locally, we work with plantations in Dorrigo to see if they wish to plant more trees, and we plant these ourselves on top of our charity partnerships.
Do you wholesale your skincare range?
Yes, we do. Please send an email to email@example.com to discuss wholesale pricing.
Where can I find Avirida stockists?
- Biome Eco Stores https://www.biome.com.au/
Brick & Mortar Stockists:
- Dorrigo Rainforest Centre gift shop
- Components Cafe Dorrigo NSW
- Biome Eco Store - Brisbane CBD
33 Adelaide Street
Brisbane, QLD 4000
07 3211 3311
- Biome Eco Store - Paddington
2 Latrobe Terrace
Paddington, QLD 4064
07 3368 3009
- Biome Eco Store - Indooroopilly
Indooroopilly Shopping Centre
Level 3, 322 Moggill Road
Indooroopilly QLD 4068
07 3378 9458
- Biome Eco Store - Balmoral
216 Riding Road
Balmoral, QLD 4171
07 3399 3040
- Biome Eco Store Southport BrickworksGold Coast, QLD 4215